Reviews - Page 55

I experienced alot of anxiety when I learned I would need to replace my faithful Palm phone with a new model. I have all my information, calendar, address book on a Palm program installed on my PC. My old phone and the PC could easily sync and I felt very comfortable and safe using both of them. I was afraid I would have to start all over again with the new phone, install new software on my PC and re-enter everything in order for it to sync with my new phone. We didn't want to have to store everything on the cloud because we are concerned about security issues. I was absolutely delighted when I found CompanionLink! Danielle could not have been more helpful and patient!! She walked me through the entire process and before I knew it, my Palm program on the PC was working flawlessly and connects to my new cell phone and synced with no problems at all. I am SO relieved to have this done and so grateful to Danielle and CompanionLink for their outstanding service.

Danielle walked me through the process, found my lost data, and reinstalled everything. She's great!

Thomas M. did a truly outstanding job working me through problems with calendar syncing across two PCs and an iPhone. He was fast, complete, understandable and dogged in making sure everything worked exactly right. Pleasure working with him.

Whatever they're paying Thomas isn't enough!! He came on told me what to do, and then resolved my issues.
Quick.
Thoughtful.
Excellent.
Can't ask for more than that!!
Companionlink is a great program, and they're on target with even better support!!!

Not only is this a wonderful program but on the few occasions that I have needed support, Companionlink has been responsive, cheerful and on point. A big thumbs up for the program and the tech support!

Thomas did an amazing job assisting me with Companionlink initial sync settings. He is fast, but thorough, and knows how to set everything up just the way you want it.

Sometimes, the program does not do exactly what I hope and think it will do and I need to call tech support for help and set-up. That's when I'm treated as an idiot, extremely rude to me, he was distracted, not focused on my needs and I was condescended too, I could tell the tech was in a bad mood, had a bad day, did not want to help me or even talk to me and he took his bad mood out on me. I love this program and I need this program but, I pray I never need to call tech support ever again. Was a horrible experience.

It is so nice to have support that speaks understandable American and can solve problems that confront me!

Thank You, Danielle!

Patient, helpful.